Customer Care

We always endeavour to provide the best service and products for our customers. However, on rare occasions, we recognise that there may be time where our customers may not be completely satisfied. 

To ensure we are able to put things right as soon as we can, please read our complaints procedure below and we will respond promptly to ensure complete satisfaction. 

As soon as possible after the completion of the works, please inspect the work to ensure everything has been carried out to our usual high standards.

In the unlikely event there is anything you are not completely satisfied with, please contact us as soon as you can in order that we can rectify any problems as soon as possible. 

Our Procedure 

Call us on:

01438 211302

Write to us at:

28 Baron Court, Stevenage, Hertfordshire, SG1 4RR

Email us at:

We aim to respond within 14 days of receiving receiving your complaint and where possible, will provide you with a date to remedy and issues raised. 

Where we cannot resolve any complaints using our own complaints procedure, as a Which? Trusted trader we use Dispute Resolution Ombudsman for dispute resolution. In the unlikely event of a complaint arising and you wish to refer the complaint to them please contact:

 0117 4566031  

or via their website:  

Which Trusted Trader Logo
Which Trusted Trader Logo

Yell Tag Manager