"The installation team were very polite and they put down tarpaulins to protect the carpets. The work was carried out to a high standard and they hoovered and cleaned up leaving the area spotless."

Frequently Asked Questions

What happens during the quotation?

We will give you a thorough survey of the loft area and recommend ladders and loft boards to suit your needs. This is a free, no obligation survey. 

Do you offer warranty?

Yes, all of our work is guaranteed and all of our fitters are fully insured.  

Do I have to have my loft insulated?

It is not mandatory, but the government recommend that houses have 270 mm of insulation in the loft area, most older houses will have 100 mm so this would need to be increased by 170 mm. Newer houses should already have 270 mm of insulation. This is a service that we can provide for you and can be discussed during the quotation. 

Does my loft need to be cleared?

Yes. We ask that all personal items in the area of the loft hatch and any area that the  flooring and insulation is to be fitted, is cleared. 

What about old boards and insulation?

Our fitting team are able to remove these items for our customers, but a removal fee will be added. Please discuss this with our consultant at your meeting. 

What if my loft is hard to get to?

We supply loft ladders which are able to accommodate lofts with limited access and space. 

How can I pay?

We have a range of ways in which you can pay:


Bank Transfer

Cash

Cheque


Card Payments 

  • Google Pay 
  • Apple Pay
  • Mastercard
  • Maestro
  • Visa
  • Discover
  • Diners Club Card
  • JCB
  • American Express

When paying via a card this can be completed over the phone or in person. 

Please note when using Google Pay or Apple pay this can only be used in person using the contactless payment. 

I'd like to know more about your Terms and Conditions.

Please press the link below to be taken to our Terms and Conditions Page alternatively, these can be found on the back of your quotation form. 

Who are Carers In Hertfordshire?

 

Carers in Hertfordshire are a fantastic charity in which we work with, who support unpaid carers in Hertfordshire and support them in their daily needs.

If you have a carers passport card, please show this at the time of quotation to receive your discount. 

This is a charity which is close our hearts, as we as a family come from a carer background. 

What is the Blue Light Card?

The Blue Light Card provides those in the NHS, Emergency Services and Armed Forces with discounts for their service. 


 If you have a blue light card, please show this at the time of quotation to receive your discount.  

What is the Defence Service Discount Card?

This discount card allows Veterans and the Armed Forces Community to have a card that can allow them to receive military discounts. 


If you have a Defence Discount Service card, please show this at the time of quotation to receive your discount.   

What is Trustpilot?

Trustpilot gives people a platform to share their experiences so they can help others make informed choices when they contact us. These reviews help us get feedback about what our customers think, enabling us to improve our services and give reassurance to new customers of our credibility. 

Who are Yell?

Yell is an online directory, previously the Yellow Pages, where reviews, photos, contact information and more can be found. 

I have another question

That's absolutely fine. Please head over to our Contact Us page where you can either fill out the contact form or email or call us with your questions. 


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